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CUSTOMER SERVICE

 
Shipping & Delivery
We deliver products Australia wide using TNT, TOLL IPEC and Australia Post at a very competitive flat rate of $13.75 per order. Due to new costs being introduced by couriers, we do not redeliver if there is a futile delivery attempt at your address. Your package will be held at your local depot available for pickup. Your package can be redelivered but it will be charged at a cost of $15/redelivery and there is a 24 hour turnaround time for redeliveries to be actioned by couriers. We always recommend that you put your business address as your delivery address to ensure successful delivery. Alternatively you can select ATL (Authority to Leave) in the checkout and your package will be left at your front door. PLEASE NOTE: Any ATL order forfeits insurance and there is no responsibility taken for missing parcels. 
 
In stock orders are dispatched sameday if ordered before 2:00pm otherwise following business day if after 2:00pm. Out of stock orders shipping will range between 1-7 days based on the origin of the product. Any orders longer than 7 days will be discussed with you either by phone/email. Domestic shipping times are estimated at between 1-5 business days depending on your location within Australia. Use the tracking information supplied by CMA for accurate ETA's.
 
Privacy & Security
All payment information and credit card details are controlled by Westpac and EWAY merchant gateway who uses 256 bit encryption to ensure the safety of your information. Your personal information stays with Car Mods Australia and it is not given to any 3rd party for any purposes.
 
Returns & Replacements
Please check with staff if you have any questions regarding the product and/or fitment as items generally cannot be returned. Any returns will attract a minimum of 15% restocking fee.  The product including box and instructions must be in perfect saleable condition otherwise further charges may be applicable. We will of course accept warranty returns however these must be discussed with our staff prior to sending parts back. The return shipping and insurance is the responsibility of the purchaser until warranty is confirmed. Please note that refunds are not available unless we are unable to supply a purchased product.
 
Ordering
We have tried to make the ordering process as straight forward as possible. You need to add the parts you would like to purchase to cart and proceed to checkout. You can either log in (or Register) or purchase as a guest. You will need to fill out your personal shipping information and then make payment in one of our many options including Credit card or Paypal. A confirmation email and invoice will be emailed to you once a successful order has been placed. We will send you a tracking email once your order has been dispatched and the order closed. To check up on an existing order, log in to your account or call us directly and one of our friendly staff will gladly help you out. 
 
Payment, Pricing & Promotions
We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex) as well as PayPal. We also offer Direct deposit, but these orders will need to be processed manually, please email or call us for this payment method. Cash/eftpos on pick up is available in store at our shop located in Ashmore, QLD. All pricing on the website is inclusive of GST. We believe this is the easiest and fairest way to display product prices.
 
Viewing Orders
To view orders, log into your account and click on the "My Orders" tab under "My Account". Click on an order in order to view more information about the order. If you have any further questions, please contact us.
 
Updating Account Information
To update account information, log into your account and click on the "Account Information" or "Address Book" tab under "My Account". Edit any information necessary and click save to ensure the information is updated. If you forget your password, you can reset it under "Account Information". If you have any further questions, please contact us.