Shipping & Delivery
We deliver products Australia wide using Star Track and Australia Post at a very competitive rate starting at $15.99 per order. We always recommend that you put your business address as your delivery address to ensure successful delivery. Alternatively you can select ATL (Authority to Leave) in the checkout and your package will be left at your front door. PLEASE NOTE: Any ATL order forfeits insurance and there is no responsibility taken for missing parcels. 
In stock orders are usually dispatched sameday if ordered before 2:00pm otherwise following business day if after 2:00pm. Out of stock orders shipping will range between 1-7 days based on the origin of the product (We have the expected timeframes listed on each product). Any delays to your order will be discussed with you either by phone/email. Domestic shipping times are estimated at between 1-5 business days depending on your location within Australia. Use the tracking information supplied by CMA for accurate ETA's.
Privacy & Security
All payment information and credit card details are controlled by Commonwealth Bank merchant gateway who uses 256 bit encryption to ensure the safety of your information. Your personal information stays with Car Mods Australia and it is not given to any 3rd party for any purposes.
Returns & Replacements
All products sold by Car Mods Australia may be returned within 30 days of the original invoice date for a refund or store credit. All returns require an RMA (Return Merchandise Austhorisation) number, and freight charges are strictly non-refundable. No returns will be accepted on opened, installed or otherwise used products. Failure to comply with the terms stated herein, may result in delayed processing and/or refusal of return. Items that were shipped incorrectly, or have been damaged in transit, must be reviewed by a member of our customer service team. 

Please make sure that returned orders are shipped well and the product and packaging is not damaged. Any damage may attract a re-boxing cost. Do not attach the return shipping label to the product packaging and this will VOID the return. Any clearance items, or Special order items are not eligible for return unless an agreement is made with Car Mods Australia in writing prior to the purchase. Refused or undeliverable orders that are returned to our warehouse will be treated like a standard return; this means that all shipping costs, including return freight charges and any fees attributed by the shipping company will be deducted from the product refund or charged to the order if the customer elects to re-ship.

We have tried to make the ordering process as straight forward as possible. You need to add the parts you would like to purchase to cart and proceed to checkout. You can either log in (or Register) or purchase as a guest. You will need to fill out your personal shipping information and then make payment in one of our many options including Credit card or Paypal. A confirmation email and invoice will be emailed to you once a successful order has been placed. We will send you a tracking email once your order has been dispatched and the order closed. To check up on an existing order, log in to your account or call us directly and one of our friendly staff will gladly help you out. 
Payment, Pricing & Promotions
We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex) as well as PayPal. We also offer Direct deposit, but these orders will need to be processed once the funds have landed. For your convenience, we now offer Afterpay and Zip pay/Zip Money along with Apple pay and Google pay.  Cash/eftpos on pick up is available in store at our shop located in Arundel, QLD. All pricing on the website is inclusive of GST. We believe this is the easiest and fairest way to display product prices.
Viewing Orders
To view orders, log into your account and click on the "My Orders" tab under "My Account". Click on an order in order to view more information about the order. If you have any further questions, please contact us.
Updating Account Information
To update account information, log into your account and click on the "Account Information" or "Address Book" tab under "My Account". Edit any information necessary and click save to ensure the information is updated. If you forget your password, you can reset it under "Account Information". If you have any further questions, please contact us.