RETURNS AND REFUNDS

CAN I return my purchased item?

Not all items purchased from CMA can be returned for a refund.  Items that are not in stock in the Car Mods Australia warehouse that need to be ordered from an international supplier cannot be returned. We suggest checking with our friendly team prior to ordering if the item is a special order.

No returns will be accepted after 30 days from when they are received.

Items that are available for return will attract a 15% Return Fee when refunding via your original purchase method.  You can opt to instead receive store credit applied to your customer account for 100% of the original purchase price.

Please note any products that have been opened, test fitted, damaged, packaging or contents lost or damaged will NOT be accepted for return.

Also note shipping costs in your original purchase will not be refunded.

If the part supplied doesn’t fit the vehicle or intended purpose specified by us, we’ll happily pay for return shipping and provide a full refund or exchange.

Please choose the items carefully before making your selection and proceeding with the purchase of our products as we do not refund for change of mind.

CANCELLING ORDERS

Not all items purchased from Car Mods Australia can be cancelled.

Items that are not in stock in the Car Mods Australia warehouse that need to be ordered from an international supplier cannot be cancelled once they are in transit.

Items that are made to order or procured for an individual order cannot be cancelled once manufacture has begun production.

TRANSACTIONAL COSTS

Due to the associated transactional costs from the use of Afterpay & Zip Money any order cancelled using these payment methods will attract a 6% processing fee, order processed using paypal will incur a 2.5% fee.

Swapping to another product with Car Mods Australia will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the return fee.

HOW do I return my purchased item?

Firstly you will need to contact CMA by phone, email or live chat to require a return for your item.  If CMA approves your return request you will be provided with an RMA number.  Use this as your reference number in all future communication with CMA regarding your return.

Once you are given an RMA number by CMA you will then be responsible for shipping the item back to CMA.  Ensure you use a courier service with tracking capabilities and insurance options.  Ensure the item is packaged well and securely and will not deteriorate or get damaged.  The item must be returned in perfect original condition including its original packaging for a return to complete.  Affix the RMA Number and our address 3/24 Technology Drive, Arundel, 4214 to the package.

WHEN will the refund be applied?

Upon receiving the item CMA will process the return within 48 hours.  Once completed you will be advised of the return approval status.

Once approved for refund your selected refund method will be processed.