FAQ

Shipping and Payments

We deliver products Australia wide using TNT, TOLL IPEC and Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia.

TOLL/TNT ships goods Australia wide and we use FEDex to ship internationally. At this time we do NOT accept international orders through our website, please contact us via live chat, email or phone to enquire about an international order.

We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex) payments. We also now accept PayPal and Direct deposits are also available if preferred. We also accept cash on pick up in store at Ashmore, QLD.

Our new state of the art responsive website is also our stock control system. This means that the stock is instantly updated as sales are made. You can be sure that if its in stock online, we will ship your order immediately. We ensure that all products in stock are posted within 1 working day of receipt of an order. An automated email will be sent to your email confirming shipping and tracking information once the order has shipped. Any orders including a backordered product will ship out in full once all products are in stock. To arrange a split delivery please contact us. To check ETA of backordered products you can log into your account on our website and clicking on your outstanding orders. We will also email you updates as timing is updated. We endevour to ship all orders within 7 days. 

We know that no-one likes to pay for excessive postage. This is why we have spent considerable time negotiating the best possible rates for our customers. The Shipping amount will be displayed when you make your purchase. If you would like to discuss this figure or a figure is not displayed, please contact us directly and we will work out a custom shipping cost for you.

We know that no-one likes to pay for excessive postage. This is why we have spent considerable time negotiating the best possible rates for our customers. The Shipping amount will be displayed when you make your purchase. If you would like to discuss this figure or a figure is not displayed, please contact us directly and we will work out a custom shipping cost for you.

All pricing on the website is inclusive of GST. We believe this is the easiest and fairest way to display product prices.

Returns and Warranty

Please check with staff if you have any questions regarding the product and/or fitment as items generally cannot be returned. We will of course accept warranty returns however these must be discussed with our staff prior to sending parts back. The return shipping and insurance is the responsibility of the purchaser until warranty is confirmed. Please note that refunds are not available unless we are unable to supply a purchased product.

We are an authorised distributor for all brands and any manufacturer warranty is passed onto the original purchaser of any product. We will also discuss warranty/returns with the supplier making the whole process as smooth and easy as possible. Unfortunately we are not able to warrant any items that we deem to have been misused, altered, abused or not used for their intended purpose. It is the responsibility of the purchaser to verify the part prior to installation and it’s installed correctly. Once it has been used, we cannot offer a return.

Terms and Conditions

Each time you use or cause access to Car Mods Australia, you agree to be bound by these conditions of use, and as amended from time to time with or without notice to you. In addition, if you are using a particular service on or through Car Mods Australia, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these conditions of use. Please see our Privacy Notice, which is incorporated into these conditions of use by reference.

Car Mods Australia and services provided to you on and through Car Mods Australia are on an "as is" basis. You agree that the owners of Car Mods Australia exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue Car Mods Australia and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

In order to use Car Mods Australia, you must register on our site, agree to provide truthful information when requested, and be at least the age of thirteen (13) or older. When registering, you explicitly agree to our Conditions of Use and as may be modified by us from time to time and available here.