We deliver products Australia wide using TNT, TOLL IPEC and Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are usually dispatched within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia.
TOLL/TNT ships goods Australia wide and we use FEDex to ship internationally. At this time we do NOT accept international orders through our website, please contact us via live chat, email or phone to enquire about an international order.
We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex) payments. We also now accept PayPal and Direct deposits are also available if preferred. We also accept cash on pick up in store at Ashmore, QLD.
Our new state of the art responsive website is also our stock control system. This means that the stock is instantly updated as sales are made. You can be sure that if its in stock online, we will ship your order immediately. We ensure that all products in stock are posted within 1 working day of receipt of an order. An automated email will be sent to your email confirming shipping and tracking information once the order has shipped. Any orders including a backordered product will ship out in full once all products are in stock. To arrange a split delivery please contact us. To check ETA of backordered products you can log into your account on our website and clicking on your outstanding orders. We will also email you updates as timing is updated. We endevour to ship all orders within 7 days.
We know that no-one likes to pay for excessive postage. This is why we have spent considerable time negotiating the best possible rates for our customers. The Shipping amount will be displayed when you make your purchase. If you would like to discuss this figure or a figure is not displayed, please contact us directly and we will work out a custom shipping cost for you.
If you have received a damaged package, you must contact the shipping company to lodge a claim within 48 hours of receiving the package. Parts are packed and thoroughly checked prior to postage. The parts are insured, any shipping damage is the responsibility of the shipping company. We are availble to help customers through this process.
Please check with staff if you have any questions regarding the product and/or fitment as items generally cannot be returned. We will of course accept warranty returns however these must be discussed with our staff prior to sending parts back. The return shipping and insurance is the responsibility of the purchaser until warranty is confirmed. Please note that refunds are not available unless we are unable to supply a purchased product.
We are an authorised distributor for all brands and any manufacturer warranty is passed onto the original purchaser of any product. We will also discuss warranty/returns with the supplier making the whole process as smooth and easy as possible. Unfortunately we are not able to warrant any items that we deem to have been misused, altered, abused or not used for their intended purpose. It is the responsibility of the purchaser to verify the part prior to installation and it’s installed correctly. Once it has been used, we cannot offer a return.
All payment information and credit card details are controlled by Westpac and EWAY who uses 256 bit encryption to ensure the safety of your information. Your personal information stays with Car Mods Australia and it is not given to any 3rd party for any purposes.
Due to the nature of many of the parts that we sell here at Car Mods Australia we must state the following: “Some items may not be suitable or legal for road use and it is up to the purchaser to check any applicable laws and regulations. Some items may also be detrimental to the reliability or use of your vehicle without specialised tuning or fitment. Any information provided on the Car Mods Australia website or via email transmissions is not warranted by Car Mods Australia and is used at your own risk. Car Mods Australia will not be held responsible for any breakages, injuries or death from the inability, incorrect fitment or misuse of any product featured on this website or purchased through the Car Mods Australia store.”